{"id":64724,"date":"2025-08-11T16:36:42","date_gmt":"2025-08-11T16:36:42","guid":{"rendered":"https:\/\/mavericknews30.com\/?p=64724"},"modified":"2025-08-11T16:36:43","modified_gmt":"2025-08-11T16:36:43","slug":"dial-112-designated-as-states-central-emergency-response-number","status":"publish","type":"post","link":"https:\/\/mavericknews30.com\/2025\/08\/11\/dial-112-designated-as-states-central-emergency-response-number\/","title":{"rendered":"Dial 112 Designated as State\u2019s Central Emergency Response Number"},"content":{"rendered":"\n<p class=\"has-text-align-center\" id=\"lblSubNewsTitle\"><strong>Security and Emergency Services Unified with Dial 112<\/strong><\/p>\n\n\n\n<p>Madhya Pradesh has designated Dial 112 as the state\u2019s single-agency public safety service, aiming to meet the growing demands of public safety, manage urban complexities, and ensure coordinated operations among multiple emergency agencies.<\/p>\n\n\n\n<p>Under the Government of India\u2019s Emergency Response Support System (ERSS) framework, multiple services have been integrated under Dial 112, including Police Emergency (112), Ambulance (108), Fire (101), Women\u2019s Helpline (1090), National Cybercrime Helpline (1930), Rail Helpline (139), MP Road Development Corporation Accident Response (1099), State Disaster Management Authority (1079), State Transport Panic Button and Women &amp; Child Helplines (181, 1098).<\/p>\n\n\n\n<p>The initiative has helped reduce crime and strengthened public confidence through greater police visibility in public spaces. Dial 112 continues to serve vulnerable groups effectively with its core technical infrastructure and First Response Vehicles (FRVs).<\/p>\n\n\n\n<p>Leveraging data analytics, advanced location tracking, and IoT-enabled field visibility, the system will deliver faster responses, learn from real-time feedback, and adapt to evolving threats\u2014from urban crimes to climate-related disasters.<\/p>\n\n\n\n<p><strong>Background<\/strong><\/p>\n\n\n\n<p>Launched on November 1, 2015, the Dial 100 service was India\u2019s first centralized, state-wide police emergency response system, pioneered by the Madhya Pradesh Government. Its objective was to provide prompt, effective, and technology-enabled police assistance to citizens in crisis\u2014whether in urban or rural areas. The system\u2019s nerve center was the state-of-the-art Central Command and Control Centre in Bhopal. Citizens could call the toll-free number 100, where trained call-takers, using computer-aided dispatch software, would identify the nearest available Dial 100 FRV and immediately dispatch it.<\/p>\n\n\n\n<p>The system included 1,000 GPS-enabled four-wheeler FRVs and 150 two-wheeler units, each equipped with mobile phones and Mobile Data Terminals (MDTs). The Dial 112 call center has a Location-Based System (LBS) to obtain a caller\u2019s location during emergencies. Police emergency vehicles now reach citizens\u2019 doorsteps in about 16 minutes on average. Through Dial 100\/112, the commitment to delivering justice to every citizen\u2019s doorstep is being effectively realised.<\/p>\n\n\n\n<p><strong>Key Features of the New Dial 112 System<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A new contact center with 100 agents per shift, including a 40-seat dispatch unit.<\/li>\n\n\n\n<li>Migration from PRI lines to SIP-based trunk lines for smoother call access to 112.<\/li>\n\n\n\n<li>Advanced Business Intelligence (BI) and MIS reporting tools.<\/li>\n\n\n\n<li>Number masking to improve citizen\u2013FRV communication while maintaining privacy.<\/li>\n\n\n\n<li>Comprehensive fleet management software to track FRV maintenance.<\/li>\n\n\n\n<li>Non-voice communication channels such as chatbots for citizen interaction and complaint\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0tracking.<\/li>\n\n\n\n<li>Dedicated mobile apps for citizens and police officers.<\/li>\n\n\n\n<li>Human Resource Management System (HRMS) software with biometric attendance.<\/li>\n\n\n\n<li>Dashboard cameras and body-worn cameras in FRVs.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Security and Emergency Services Unified with Dial 112 Madhya Pradesh has designated Dial 112 as the state\u2019s single-agency public safety service, aiming to meet the growing demands of public safety, manage urban complexities, and ensure coordinated operations among multiple emergency agencies. Under the Government of India\u2019s Emergency Response Support System (ERSS) framework, multiple services have &hellip;<\/p>\n","protected":false},"author":10,"featured_media":64725,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[142],"tags":[143],"post_format":[],"flags":[],"class_list":["post-64724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-state","tag-state"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/posts\/64724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/comments?post=64724"}],"version-history":[{"count":1,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/posts\/64724\/revisions"}],"predecessor-version":[{"id":64726,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/posts\/64724\/revisions\/64726"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/media\/64725"}],"wp:attachment":[{"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/media?parent=64724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/categories?post=64724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/tags?post=64724"},{"taxonomy":"post_format","embeddable":true,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/post_format?post=64724"},{"taxonomy":"flags","embeddable":true,"href":"https:\/\/mavericknews30.com\/wp-json\/wp\/v2\/flags?post=64724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}