Making citizens’ lives easier under the ‘Maximum Governance–Minimum Government’ approach is a priority: Chief Secretary
Emphasis on the use of information technology and AI in governance
Visit to the Sampark Call Centre at the Government Secretariat; suggestion to ensure quality resolution of 10 cases
Officers asked to complete Mission Karmayogi courses on behavioural competencies and leadership modules
Jaipur, October 2026: A meeting of 16 officers promoted from the State Administrative Service to the Indian Administrative Service (IAS) was held at the Government Secretariat on Wednesday under the chairmanship of Chief Secretary V. Srinivas.
Congratulating the officers on their promotion, the Chief Secretary provided guidance on good governance, technological innovation and the effective implementation of public welfare schemes.
Use of IT and AI in Governance
The Chief Secretary said information technology and artificial intelligence should be used to the fullest extent to make the governance system more effective and transparent. He noted that the utility of AI in governance was also being widely recognised at the international level.
Emphasis on Sampark Call Centre and Public Grievance Redressal
The Chief Secretary directed the newly promoted officers to visit the Sampark Call Centre located at the Government Secretariat. He advised them to understand the process through which grievances received at the centre are handled and to ensure the quality resolution of 10 cases.
Training for Capacity Building
The Chief Secretary instructed the officers to complete courses related to the behavioural competencies and leadership modules under Mission Karmayogi. He said these courses would strengthen their administrative efficiency and leadership capabilities.
Making Citizens’ Lives Easier Is a Priority
The Chief Secretary said that, in line with the state government’s Maximum Governance–Minimum Government policy, special attention was being given to making citizens’ lives easier and making institutions more accountable. He urged the officers to work wholeheartedly towards achieving these objectives.
During the meeting, Additional Chief Secretary (Training) Shreya Guha briefed the officers on various training courses and modules. She said these courses played an important role in refining administrative skills and expressed confidence that the officers would advance public welfare initiatives through their efficiency and team spirit.
Secretary of the Department of Personnel Archana Singh, Joint Secretary Dheeraj Kumar Singh and the newly promoted IAS officers were present at the meeting.
