Jaipur, October 2026: Timely resolution of public grievances and accountability in addressing complaints are among the Rajasthan government's key priorities, Chief Secretary V. Srinivas said on Sunday while inspecting the Rajasthan Sampark Portal call centre at the State Secretariat.
During the inspection, Srinivas interacted directly with complainants through video calls, listened to their grievances and instructed senior officials of the concerned departments to take necessary action promptly.
The Chief Secretary reviewed complaints related to the Cooperation, Transport and Agriculture departments, as well as the Rajasthan Cooperative Dairy Federation (RCDF). He interacted with complainants to understand the action taken by the respective departments to resolve their issues.
During the interaction, Bahadur Singh and Radhe informed the Chief Secretary that their complaint regarding the renewal and online processing of their vehicle registration certificates had been resolved by the Transport Department.
Reviewing a subsidy-related case concerning the Agriculture Department, Srinivas directed officials to take the necessary action. He stressed that complaints related to the Pradhan Mantri Kisan Samman Nidhi Yojana and the Mukhyamantri Dugdh Utpadak Sambal Yojana should be resolved promptly to provide timely relief to farmers and milk producers.
Srinivas expressed satisfaction over the reduction in the average time taken to resolve complaints related to the Transport Department and RCDF. He observed that the swift and effective disposal of grievances not only improves administrative accountability but also strengthens public confidence in the government.
He instructed officials to avoid unnecessary delays in resolving complaints received through the Rajasthan Sampark Portal and ensure effective action in every case.
Dr. Samit Sharma, Principal Secretary of the Cooperation Department; Saurabh Swami, Managing Director of RAJFED; Purushottam Sharma, Transport Commissioner; Shruti Bhardwaj, Managing Director of RCDF; and other concerned officials were present during the inspection.
