Labor Department resolves over 99% of complaints on the Nivesh Mitra portal promptly

Lucknow : Reinforcing its commitment to a business-friendly environment, the Yogi government has ensured swift and efficient grievance redressal through platforms like the Nivesh Mitra Portal. According to the Labour Department, 22,280 complaints were received via the portal in FY 2024–25, with 22,130 resolved—reflecting a 99.32% resolution rate.

Likewise, 19,353 out of 19,503 complaints received through helplines were addressed, while all 2,777 complaints on the IGRS (Samadhaan Portal) saw 100% disposal. The figures underscore the administration’s focus on transparency, accountability, and prompt service delivery.

Feedback from users further validates the portal’s success. 88.2% of users rated the services as satisfactory, 8.1% as average, and only 3.6% expressed dissatisfaction. Overall, 96.60% of users expressed satisfaction with the portal’s online services—an exceptional benchmark for any government digital platform.

Specifically regarding Labour Department services, 89.60% of users reported satisfaction, while just 3.4% expressed dissatisfaction—demonstrating a high level of departmental responsiveness and service delivery.

Citizens can conveniently register complaints via the government’s toll-free helpline numbers (18001805160 and 0512-2295174), with prompt resolution ensured within the stipulated timeframe.

Chief Minister Yogi Adityanath has consistently emphasized that a transparent, responsive, and efficient administrative system is vital to positioning Uttar Pradesh as the country’s top investment destination. The Nivesh Mitra Portal stands as a powerful embodiment of this vision, helping the state emerge as a frontrunner in the Ease of Doing Business.

More than just a grievance redressal tool, Nivesh Mitra has evolved into a trusted symbol of good governance in Uttar Pradesh. By combining political resolve, technological innovation, and proactive administration, the Yogi government has created a platform that delivers meaningful benefits to both citizens and investors alike.