Chief Minister Vishnu Deo Sai Reviews CM Helpline and Grievance Management System

Chief Minister Personally Speaks to CM Helpline Caller Poonaram Thakre

Initiative to Give a New Dimension to Transparent, Accountable and Citizen-Centric Governance

Raipur, June 2026 : Chief Minister Vishnu Deo Sai reviewed the functioning, technological infrastructure and grievance redressal mechanism of the newly launched Chief Minister Helpline and Grievance Management System (1076). During the visit, he received detailed information from officials and issued necessary instructions to ensure better and time-bound services for citizens.

The Chief Minister personally interacted with a caller, Mr. Poonaram Thakre, through the CM Helpline and inquired about his name, place of residence and the issue for which he had contacted the service.

On the occasion, Agriculture Minister Ramvichar Netam, Food Minister Dayaldas Baghel, Revenue Minister Tank Ram Verma, Skill Development and Technical Education Minister Guru Khushwant Saheb, Principal Secretary to the Chief Minister Subodh Singh, Secretary P. Dayanand, Secretary of the Good Governance and Convergence Department Rahul Bhagat, Special Secretary Rajat Bansal and other senior officials were present. The ministers reviewed the helpline operations, grievance management system and services being provided to citizens.

The Chief Minister visited the helpline centre and inspected the processes related to complaint registration, monitoring and resolution. While interacting with officials, he emphasized the importance of quick grievance redressal, transparency and accountability. He stated that the government’s priority is to ensure effective and timely resolution of every citizen’s problem.

Chief Minister Interacts with Caller Poonaram Thakre

During the inauguration and review of the CM Helpline Centre, the Chief Minister personally spoke with caller Poonaram Thakre. Thakre informed him that he was a resident of Raipur and had applied for an income certificate. Since his issue remained unresolved, he had contacted the helpline to register a complaint.

Chief Minister Sai assured him that his grievance would be addressed promptly and that necessary action would be taken to resolve the matter at the earliest.

Interaction with Beneficiaries

During the inspection, the Chief Minister and other ministers also interacted with beneficiaries connected through the helpline. They listened to citizens’ concerns and suggestions and assured them of swift action on their grievances. Beneficiaries appreciated the system for providing a direct channel to communicate their problems to the government.

Integrated Grievance Redressal Platform

The Chief Minister Helpline and Grievance Management System is an integrated platform connecting all state government departments. It includes more than 1,200 complaint categories and maps approximately 8,000 officials across four administrative levels.

A multi-tier escalation mechanism, extending from the block level to the state level, has been established to ensure continuous monitoring and resolution of complaints.

Employment Opportunities for Youth

Chief Minister Sai also interacted with the young professionals working at the helpline centre and learned about their responsibilities. Officials informed him that the operation of the system has created employment opportunities for local youth, contributing both to improved service quality and job creation.

Focus on Data-Driven Governance

During the review, officials briefed the Chief Minister on the system’s MIS dashboard, grievance analysis tools and departmental performance evaluation mechanisms. Describing data-driven decision-making as a cornerstone of good governance, the Chief Minister directed officials to use complaint analysis to identify systemic issues and implement necessary administrative reforms.

Strengthening Citizen-Government Communication

The Chief Minister said that the helpline is not merely a grievance redressal mechanism but also an effective platform for strengthening communication between citizens and the government. Through this system, citizens’ concerns can be heard on priority and resolved efficiently, while transparency, accountability and responsiveness in governance can be further enhanced.