CM Helpline 1076 Launched: Every Public Grievance to Be Heard with a Single Call

Now Every Citizen’s Problem Will Be Heard Through One Call

Chief Minister Vishnu Deo Sai said the initiative will strengthen good governance, transparency, and accountability.

Raipur, June 2026 : hief Minister Vishnu Deo Sai today launched the state’s much-awaited CM Helpline 1076 by pressing the inaugural button at the Mahanadi Bhavan Secretariat. On the occasion, he also unveiled the official logo of the CM Helpline system. Members of the Council of Ministers and senior administrative officials were present at the event.

The Chief Minister said the state government is firmly committed to ensuring that every citizen’s grievance is heard, resolved within a stipulated time, and that governance becomes more accountable and responsive. He noted that during the recently held Sushasan Tihar, complaints, suggestions, and public feedback from across the state highlighted the need for an effective, permanent, and citizen-centric communication mechanism. The CM Helpline system has been developed with that objective in mind.

Sai announced that residents of Chhattisgarh can now call the toll-free number 1076 to register complaints, give suggestions, and share feedback regarding government schemes and services. He said the platform would not only improve grievance redressal but also deepen trust between citizens and the government through greater transparency and accountability.

Keeping the needs of the digital era in mind, the helpline has also been integrated with WhatsApp, enabling citizens to communicate with the government easily through their mobile phones.

The Chief Minister highlighted the scale of the initiative, stating that around 8,000 officials from 42 government departments are connected to the system. Complaints can be registered across 1,195 categories, and each category has a predefined time limit for resolution.

Every complaint will receive a unique ID, allowing applicants to track the status of their grievance online. If a complainant is not satisfied with the resolution, the complaint will automatically be escalated to higher authorities for re-examination and investigation. This mechanism, the Chief Minister said, will prevent superficial disposal of complaints and ensure accountability at every level.

The CM Helpline will operate 24 hours a day, seven days a week, with staff deployed in three shifts. Secretaries and senior officials will monitor the system through a dedicated dashboard, while the Chief Minister’s Office will conduct continuous oversight.

Sai emphasized that the helpline is not merely a grievance-redressal platform but also a powerful tool for public participation. Citizens will be able to share ideas and suggestions related to the development of the state, helping improve policymaking and implementation.

Invoking Prime Minister Narendra Modi’s mantra of “Citizen Devo Bhava”, the Chief Minister said the government is continuously strengthening digital governance. The CM Helpline, he added, will make communication between the administration and the public more effective and ensure quicker resolution of problems.

During the event, Rahul Bhagat, Secretary to the Chief Minister and Secretary of the Good Governance and Convergence Department, gave a detailed presentation on the functioning, objectives, and features of the CM Helpline system.

Deputy Chief Ministers Arun Sao and Vijay Sharma, other cabinet ministers, Chief Secretary Vikas Sheel, Principal Secretary to the Chief Minister Subodh Kumar Singh, Secretary P. Dayanand, Special Secretary Rajat Bansal, and several senior officials were also present.