RUDSICO Executive Director Inspects Sampark Portal; Over 96% Complaints Resolved

Jaipur, June 2026 : Executive Director of the Rajasthan Urban Drinking Water, Sewerage and Infrastructure Corporation Limited (RUDSICO), Harimohan Meena, on Tuesday inspected the Rajasthan Sampark (181) Helpline Centre at the State Secretariat and reviewed the functioning of the Sampark Portal.

Appreciating the portal’s performance, Meena said that the platform serves as an important bridge between citizens and the government. He noted that the transparent system of prompt and quality grievance redressal is strengthening public trust in government institutions.

During the visit, Meena personally interacted with complainants through the helpline and listened to their grievances with sensitivity. He directed officials to ensure the speedy and effective resolution of complaints and emphasized the need to improve citizen satisfaction levels.

Speaking with Lokesh Bairwa from Karauli, Meena learned that despite applying under the Pradhan Mantri Awas Yojana (PMAY), the complainant had not received the scheme benefits. Meena informed him that the payment had been delayed due to pending KYC formalities. He assured the complainant that the KYC process had now been completed and further action had been initiated, with payment expected to be released soon.

Similarly, Ramkishan from Balotra reported that a road had been dug up three months ago for laying a sewer line but had not yet been restored. Taking immediate cognizance of the matter, Meena instructed the concerned officials to resolve the issue without delay.

He also interacted with Ramlal from Jhalawar, Balram from Sri Ganganagar, and several other complainants, addressing their concerns and reviewing the status of their cases.

According to data available on the Sampark Portal, a total of 5,536 complaints related to RUIDP and RUDSICO have been registered so far. Out of these, 5,345 complaints have been resolved, reflecting a disposal rate of approximately 96.55 percent.

The portal data further shows that the overall satisfaction level among complainants stands at 66.32 percent, while the department is resolving grievances in an average of 23 days.

Additional Chief Engineer Krishna Kumar Natani and other departmental officials were also present during the inspection.

It is noteworthy that, following directions from Rajasthan Chief Minister Bhajan Lal Sharma, secretaries of various departments are regularly visiting the Rajasthan Sampark Helpline (181) Control Room on designated dates and interacting directly with complainants. The initiative aims to ensure quick resolution of public grievances and improve accountability in government services.

Through the Sampark Portal and helpline system, citizens can register complaints from their homes and receive timely redressal, making governance more accessible, transparent, and responsive.