Dial-112 ‘Jan Rakshak’ Project: A Visionary Step for Citizen Safety in Gujarat – Chief Minister

Gandhinagar, Sept 2025 : The State Government has adopted an innovative approach to ensure that citizens receive assistance at the scene of criminal incidents, road accidents, and other emergencies through the use of modern technology.
 
In line with the directives of the Union Ministry of Home Affairs, Union Home and Cooperation Minister and Member of Parliament from Gandhinagar, Shri Amit Shah, along with Chief Minister Shri Bhupendra Patel and Minister of State for Home Shri Harsh Sanghavi, inaugurated several safety and security projects in Gandhinagar today.

As part of this initiative, the “Dial 112 Jan Rakshak Project” was launched, which includes a state-of-the-art call center and the deployment of 500 Jan Rakshak vans. Additionally, under the Police Mobility Improvement Program, 534 new Bolero vans were flagged off for public service. On this occasion, vehicle keys were symbolically handed over to police drivers by dignitaries.

Furthermore, under the Gujarat Police Housing Project, newly constructed residential and non-residential buildings worth ₹217 crore were virtually inaugurated by Shri Amit Shah. For the first time in India, the Mansa Police Station in Gandhinagar was awarded the IS 15700 certification by the Bureau of Indian Standards.

Union Home Minister Shri Amit Shah

While inaugurating the “Jan Rakshak – 112” service, Union Home Minister Shri Amit Shah stated that citizens will no longer need to dial multiple numbers for emergency services. With just one number — 112, immediate assistance can be accessed for police, fire, ambulance, women’s helpline, and child helpline services. Equipped with sophisticated GPS-enabled vehicles and advanced software, the Gujarat Government has taken a significant step toward “New Age Smart Policing.” The modern control room in Ahmedabad, staffed by 150 personnel, will operate 24/7 to serve the people of the state.

Commending Chief Minister Shri Bhupendra Patel and Minister of State for Home Shri Harsh Sanghavi for their initiatives in strengthening Gujarat’s security framework, Shri Amit Shah highlighted that Gujarat, being a sensitive border state with a vast coastline and vulnerable regions such as Kutch and Banaskantha, had previously witnessed several untoward incidents. However, under the leadership of Prime Minister Shri Narendra Modi, these borders have been secured like an “impregnable fortress.” Today, Gujarat ranks first in the country in terms of law and order.

He further emphasized that under PM Modi’s governance, strict action has been taken against terrorism, infiltration, and Naxalism. In Gujarat, decisive measures against narcotics, terrorism, and cybercrime have enhanced citizen safety and strengthened law and order — a testament to the effective leadership of CM Bhupendra Patel and MoS Harsh Sanghavi.

On this occasion, Shri Amit Shah also e-inaugurated newly constructed residential and non-residential buildings for police, jail, and home guard personnel worth ₹217 crore. He noted that Prime Minister Shri Modi has honored the commitments made to police personnel.

Reflecting on the last 11 years under PM Modi’s leadership, Shri Shah said that India has established itself as a nation where neither its borders nor its army can be challenged. India today is prepared to go to any extent for self-defense and border protection. With a “Zero Tolerance” policy against terrorism, over 10,000 individuals in the North-East have surrendered. Expressing confidence, he said that by March 31, 2026, Naxalism will be completely eradicated from the country.

Chief Minister Shri Bhupendra Patel:

Chief Minister described the Dial-112 Jan Rakshak Project as a visionary step for citizen safety, offering “one number, multiple services.”

He stated that under Prime Minister Shri Narendra Modi’s leadership, the state police force is being strengthened with advanced technology, and this initiative reflects the goal of serving and protecting citizens through innovation.

The Chief Minister added that the Prime Minister and Union Home Minister have boosted the morale of the police while enforcing a zero-tolerance policy against terrorism, crime, and anti-social elements. Police training has been transformed to prepare personnel for new challenges, making them more modern and capable of smart policing.

He emphasised that Gujarat’s police now effectively handle crime from street space to cyber space by enhancing intelligence, surveillance, and conviction.

Expressing confidence, Shri Patel said that Gujarat’s tech-savvy police, by developing indigenous technology, will build a Smart, Safe, and Secure Gujarat, contributing to the vision of Viksit Gujarat in Viksit Bharat.

Minister of State for Home Shri Harsh Sanghavi

Shri Harsh Sanghavi called the launch of Dial-112 Jan Rakshak Project a historic day for Gujarat’s safety, as citizens will no longer need to remember multiple emergency numbers like 100, 108, 101, 181, 1098 or 1070/1077 — now one number, 112, will connect them to all services with the required team dispatched immediately.

He recalled that six months ago, during the Western Zonal Council meeting in Pune, chaired by Union Home Minister Shri Amit Shah, detailed guidance was given on integrating emergency services and reducing police response time. Following this, under the leadership of Chief Minister Shri Bhupendra Patel, Gujarat completed this challenging task within just six months by adding technology-enabled First Response Vehicles and unifying all emergency services under one platform.

The new system ensures faster, tech-enabled response: Jan Rakshak vehicles are not restricted to police station limits; the nearest vehicle will reach first, using accurate caller location tracking.

He further shared that, as per Shri Amit Shah’s suggestion in the Pune meeting, Gujarat is also setting up a Dedicated Centre for Cyber Excellence to provide swift assistance in cybercrime cases, especially for citizens in remote areas.
 
Additional Chief Secretary (Home) Shri M.K. Das proudly noted that the initiatives once started by Shri Amit Shah as Gujarat’s Home Minister are being carried forward under CM Shri Bhupendra Patel. This has made Gujarat one of the safest states, with a significant drop in crime rate. Ahmedabad, Vadodara, Surat, and Rajkot are now among India’s safest cities.

On this occasion, 500 vehicles were deployed under the 112 project and 534 more allocated to police, ensuring Gujarat becomes even safer with quicker response through AI-enabled technology. Shri Das also highlighted that Gujarat is a frontrunner in implementing the three new Central laws with continuous guidance from the Chief Minister.
 
At this event, the Mayor of Gandhinagar, Smt. Miraben Patel, Director General of Police and Chief of Police Shri Vikas Sahay, MLAs Smt. Ritaben Patel, Shri Alpesh Thakor, Shri J.S. Patel, Shri Laxmanji Thakor, and Shri Balrajsinh Chauhan, Additional Chief Secretary (Home) Smt. Nipuna Torwane, EMRI Director Shri K. Krishnam Raju, along with senior police officers from across the state, municipal corporators, and a large number of citizens, were present.

Source: Information Department, Gujarat