Centre launches E-Daakhil across all states and union territories of India

The Department of Consumer Affairs is proud to announce the successful nationwide implementation of the E-Daakhil portal, now operational in every state and union territory of India. This milestone is marked by the recent launch of the E-Daakhil portal in Ladakh on 22^nd November 2024, making E-Daakhil a truly pan-India initiative.

To address the new and emerging concerns affecting consumers, the Consumer Protection Act 2019, was notified and enforced on 20th July, 2020. Going through restrictions on consumers due to COVID-19, the e-daakhil portal was introduced as inexpensive, speedy and hassle-free mechanism for filing consumer complaints. E-Daakhil is an innovative online platform designed to streamline the consumer grievance redressal process, providing an efficient and convenient way for consumers to approach the relevant consumer forum, dispensing the need to travel and be physically present to file their grievances. Since its inception, E-Daakhil has been a game-changer in promoting consumer rights and ensuring timely justice.

Hon’ble LG Ladakh launches e-Daakhil Portal

The portal offers an intuitive and easy-to-navigate interface, allowing consumers to file complaints with minimal effort. From filing complaints to tracking their status, E-Daakhil ensures a paperless and transparent process with respect to filing of cases. Any consumer or Advocate can sign up on the e-Daakhil platforms with the required authentication by receiving an OTP on their registered cell phone or an activation link on their registered email address. They can then move on with filing a complaint. The portal has facilitated all aggrieved consumers to submit complaints to consumer commissions online in the comfort of their own homes, to pay the appropriate fees, and track the progress of the case online.

The e-Daakhil portal was first launched on 7^th September 2020 by the National Consumer Dispute Redressal Commission. By the end of 2023, it was launched in 35 States/UTs except Ladakh. Now, as the Hon’ble Lieutenant Governor of Ladakh, Brig. (Dr.) B.D. Mishra (Retd.) launched the e-Daakhil Portal in Ladakh Consumer Commission on 22^nd November 2024, the platform is accessible to consumers across all regions of India, from metropolitan cities to remote areas. This comprehensive coverage underscores the government’s commitment to empowering consumers and enhancing the efficiency of the consumer grievance redressal system.

Here are a few success stories showcasing the impact of e daakhil even in remote locations viz:

• The Sambalpur District Commission ruled on January 8, 2024, in favor of a complainant with a faulty Hero Electric Atria, awarding Rs. 25,000 compensation and Rs. 5,000 for litigation expenses.
• The Andaman District Commission ruled on September 1, 2022, after a case filed on April 19, 2022, in favor of a complainant charged twice for fuel due to a failed UPI transaction, ordering a refund of Rs. 3,980 with 6% interest and Rs. 10,000 for mental agony.

In furtherance to the launching of e- dakhil across the country, the Government is also working relentlessly for launching of e-Jagriti which will further streamline case filing, tracking, and management, ensuring a hassle-free experience for consumers and other stakeholders. It will also facilitate seamless communication between all parties, allowing for faster resolution of disputes. By automating and digitizing the process, eJagriti will reduce delays, minimize paperwork, and ensure timely disposal of cases, ultimately contributing to a more effective and accessible justice system for consumers.

At present more than 2,81,024 users have registered on the E-Daakhil portal, and 1,98,725 cases have been filed out of which 38,453 have been disposed of. And now with its nationwide reach, it is set to revolutionize the consumer rights landscape in India. The Department of Consumer Affairs remains committed to continuously improving and expanding the platform to meet the evolving needs of consumers.

A few glimpses of the inaugural event:

Launch of edaakhil in Ladakh by Hon’ble LG Ladakh

Hon’ble LG Ladakh; and Chairma/CEC, LAHDC Kargil and other officers

DDG & HoG, eJagriti NIC HQ with team and SIO NIC Ladakh joined through VC

HLG and Officers & officials present during the launch event