Rajasthan CM Reviews Helpline 181, Resolves Public Grievances on Call

Jaipur, April 2026 : Rajasthan Chief Minister Bhajanlal Sharma visited the Rajasthan Sampark Helpline 181 at the Secretariat on Thursday to review its functioning. During the visit, he directly interacted with complainants over the phone, listened to their grievances, and instructed officials to ensure timely, effective, and satisfaction-based resolution of complaints.

While interacting with citizens, a resident from Churu, Rugharam, informed the Chief Minister about his inability to obtain a domicile certificate due to the non-availability of a 10-year-old voter list. Acting promptly on the Chief Minister’s directions, the issue was taken up immediately, and the application was reprocessed through e-Mitra. The concerned tehsil office subsequently issued the domicile certificate, providing instant relief to the complainant.

In another case, a Jaipur resident, Jyoti, raised a complaint regarding the non-delivery of an LPG cylinder. The Chief Minister directed officials to resolve the matter without delay. Following swift administrative action, the LPG supply was ensured, leaving the complainant satisfied. Many callers expressed surprise and appreciation upon hearing the Chief Minister’s voice directly addressing their concerns.

Emphasising citizen-centric governance, the Chief Minister said that grievance redressal should be handled with sensitivity, transparency, and accountability. He reviewed various sections of the helpline centre, assessing the complaint resolution process, citizen satisfaction rates, and monitoring mechanisms in place.

Sharma stressed that ensuring citizen satisfaction must remain a key performance indicator for all departments. He directed that responses to complaints should be concise, solution-oriented, and satisfactory. He also instructed officials to prepare performance reports of helpline staff and ensure regular monitoring to improve efficiency.

The Chief Minister reiterated that the state government’s priority is to ensure that no citizen remains dissatisfied and that every grievance is addressed promptly and effectively. He called for continuous improvement in the satisfaction rate of complainants and urged officials to strengthen the system to deliver better public service outcomes.