UP Transport Dept launches new “149” helpline to boost passenger convenience

Dept activates 24×7 helpline ‘149’ alongside toll-free number 1800-1800-15

New helpline makes Transport Dept’s services more easily accessible

Assistance will be available immediately with just one call

Lucknow, Aug 2025 : To make public transport services more accessible, the Uttar Pradesh Transport Department has introduced a new 24×7 helpline number “149”, approved by the Union Ministry of Telecommunications. Along with the existing toll-free number 1800-1800-151, the short and easy-to-remember code aims to provide citizens with quick, reliable, and transparent assistance at any time.

Citizens can obtain information, status updates, and grievance redressal for services related to:
Driving Licence (DL)
Registration Certificate (RC)
Permit & Fitness
Road Tax
Pollution Certificate (PUC)
BH-series Registration
EV Subsidy
RVSF (Scrap)
ATS & ADTC
e-Challan
e-DAR
and related online services/portals

How to Use the Helpline

Dial: Call “149” (or 1800-1800-151) from any mobile or landline.

Select Service: Choose the required subject (DL/RC/Permit/Fitness/Tax/PUC/EV etc.) and provide details.

Get Instant Help: A message with relevant information, links, or status will be sent to your mobile. In case of complaints, a complaint number will be generated immediately.

Track Online: New complaints can also be registered, or their status tracked, at https://upgov.info/transport.

Security & Payment Precautions: Make e-challan and other payments only through authorized government portals (e.g., parivahan.gov.in).

For information/assistance, use the Transport Department’s verified WhatsApp chatbot: 8005441222.
Beware of suspicious links or calls. Valid payment modes include UPI, Net Banking, Card, and POS.

Version
We had sought a short and memorable helpline number—149—with citizen convenience at the core. The Government of India has approved and implemented it. Citizens can now avail round-the-clock assistance on both ‘149’ and 1800-1800-151.
Our vision is clear: Safe Roads, Simple Services, and Satisfied Citizens. Regular monitoring of the helpline will ensure timely and effective grievance redressal.

Brajesh Narayan Singh
Transport Commissioner, Uttar Pradesh