ACS Interacts with Complainants on Rajasthan Sampark 181 Helpline; Average Grievance Resolution in Six Days

Jaipur, March 2026 : The Rajasthan Sampark 181 Helpline is proving to be an effective platform for resolving public grievances, with complaints being addressed quickly and efficiently.

Additional Chief Secretary of the Public Works Department Rajasthan, Praveen Gupta, on Friday inspected the Rajasthan Sampark Helpline (181) at the state Secretariat and held a meeting with concerned officials. During the visit, he interacted directly with complainants and directed officers to ensure prompt resolution of their issues.

Officials informed that during the month of March, complaints registered through the helpline were resolved on an average within six days. So far this month, a total of 3,228 complaints have been registered, out of which 752 grievances have already been resolved. The overall satisfaction rate among complainants has reached 79 per cent, reflecting the efficiency of the grievance redressal mechanism.

During the inspection, Gupta personally interacted with 11 complainants and issued directions for immediate resolution of their problems. Citizens raised several issues related to the Public Works Department, including illegal speed breakers on roads, overgrown bushes along roadsides, and accumulation of soil on roadways. The Additional Chief Secretary took serious note of these concerns and instructed officials to resolve them at the earliest.

To ensure quality disposal of complaints registered on the Rajasthan Sampark portal, Gupta also held a review meeting with departmental officers. During the meeting, he directed officials to reduce the time taken to resolve complaints and to improve the satisfaction levels of citizens whose grievances have been addressed.

He also warned that strict action would be taken against officers who show negligence in resolving complaints. In compliance with these instructions, the department has already issued show-cause notices to officials found negligent in handling grievances.

During the review, Gupta also examined complaints related to the Rajasthan Tourism Department, the Department of Art and Culture, and Jawahar Kala Kendra, and interacted with complainants regarding their issues.

In one case, a complaint on the helpline mentioned that approval for a tourism unit project had been delayed for a long time. The complainant had also demanded action against the officials responsible for keeping the file pending. Taking note of the matter, Gupta spoke with the complainant and ordered the file to be produced to examine the reasons behind the delay.

Officials present during the inspection included Joint Secretary of the Public Grievance Redressal Department Harsh Sawan Sukha, Group General Manager of Rajasthan State Informatics Limited G.K. Sharma, Additional Director of the Rajasthan Sampark Portal Sudarshan Singh Deora, and other senior officers.

Notably, on the directions of Bhajanlal Sharma, secretaries of various departments are regularly visiting the helpline centre on designated dates to directly interact with citizens and ensure speedy resolution of complaints. Through the 181 helpline, residents can register their grievances from home and receive timely solutions.