Indian Army Launches Project Naman: Sparsh-Centric Common Service Centres Established Across India

The Indian Army launched the first phase of Project NAMAN, in presence of General Upendra Dwivedi, Chief of the Army Staff along with Mrs Sunita Dwivedi, President Army Wives Welfare Association (AWWA).

A project designed to provide dedicated support and services to Defence Pensioners, Veterans and their families, Project NAMAN is centred around the implementation of the SPARSH (System for Pension Administration Raksha), digital pension system, which streamlines pension related processes for Defence Pensioners, addressing the critical need for accessible facilitation points for Veterans and Next of Kin (NOK) across the country.

Speaking at the launch, General Upendra Dwivedi emphasised the importance of Project NAMAN in ensuring that the veterans and their families receive the care and support they deserve. He highlighted the project’s role in extending these essential services to the entire resident population of military stations and surrounding localities.

The project involves the establishment of reception and facilitation centres, enabled through a tripartite Memorandum of Understanding (MoU) between the Indian Army’s Directorate of Indian Army Veterans (Adjutant General’s Branch), Common Service Centre (CSC) e-Governance India Limited, and HDFC Bank Limited signed last year in September 2023. These Common Service Centres (CSCs) are dedicated to Army Veterans, Pensioners, War Widows, and NOKs, offering SPARSH-enabled pension services, Government to Citizen (G2C) services, and Business to Consumer (B2C) services, all at a single, convenient location.

In the first phase of Project NAMAN, 14 CSCs have been established at key locations across India, including New Delhi, Jalandhar, Leh, Dehradun, Lucknow, Jodhpur, Bengdubi, Gorakhpur, Jhansi, Secunderabad, Saugor, Guntur, Ahmedabad and Bangalore. The project is set to expand significantly, with plans to establish approximately 200 centres nationwide over the next 2-3 years. The banking partner, HDFC Bank, has provided the necessary IT infrastructure for operationalising the CSCs, while local military stations have contributed essential physical infrastructure and facilities.

Project NAMAN was conceived after careful deliberation and feedback from the Defence community, reflecting the Indian Army’s commitment to fostering camaraderie among serving and retired Armed Forces personnel. This initiative not only delivers essential care and support to esteemed veterans but also extends services to the entire resident population of military stations and surrounding localities.

Each CSC is managed by a Village Level Entrepreneur (VLE), selected from among the veterans or NOKs by the respective Local Military Authorities (LMAs). These VLEs are onboarded by CSC e-Governance India Limited and receive comprehensive training to deliver the required services. HDFC Bank also supports the VLEs with a monthly monetary grant of ₹ 20,000 for the first 12 months, assisting in the stabilisation and sustainability of the centres.

Project NAMAN stands as a testament to the Indian Army’s dedication to the welfare of its veterans and their families. By providing SPARSH centric facilitation, commonly required e-Governance services, and banking solutions at a single location, the project also creates entrepreneurial opportunities for Veterans and NOKs, empowering them to contribute meaningfully to their communities.