Digital Revolution Now Reaching Every Citizen

Revolutionary Reforms in Public Services through ‘Amcho Bastar’ Portal – Immediate Relief for Rural Areas

Raipur, Aug 2025 : Under the good governance of Chief Minister Shri Vishnu Deo Sai, a special initiative to immediately extend the benefits of modern technology and the digital revolution to the public is yielding significant results. The innovative digital initiative ‘Amcho Bastar’ public grievance redressal portal, launched under the guidance of Bastar Collector Shri Haris S, is proving to be highly effective in addressing public issues. This portal has become a powerful platform connecting citizens from rural and remote areas directly with the district administration, enabling swift and transparent resolution of grievances, demands, and suggestions.

Solar Dual Pump Plants Revived, Relief for Villagers

Complaints regarding non-functional Solar Dual Pump installations in the villages of Ghatkawali (Junapara) and Tusel (Junapara) were received through the Amcho Bastar portal. Acting upon a complaint filed by Ghatkawali resident Shri Padmanag Kashyap, the CREDA district office took immediate action. Under the instructions of CREDA CEO Shri Rajesh Singh Rana, technicians repaired the systems by installing new panels, cables, and structural reinforcements, making them operational again on 28 July 2025.

Similarly, technical issues with the plant installed under the Jal Jeevan Mission in Tusel village were resolved, and the system was restored on 03 August 2025. Repairs included cables, MCBs, switches, etc. These restoration efforts have solved the problem of clean drinking water during the monsoon season, much to the satisfaction and delight of the villagers.

‘Amcho Bastar’ – Easier Complaint Registration and Tracking

Through the Amcho Bastar portal, citizens can file complaints, suggestions, or demands related to various government services such as land, revenue, pensions, ration cards, etc., via website, mobile app, or by scanning the QR code available at Gram Secretariats. The Save Draft feature allows users to fill applications even without internet connectivity, which can be submitted later. This portal is integrated with public grievance camps, Revenue Fortnights, and a public dashboard, ensuring transparency and time-bound resolutions.

A Strong Step Towards Administrative Transparency and Accountability

Amcho Bastar is not just a grievance redressal platform but a centralized, multi-channel, multi-module digital platform that strengthens project monitoring, information dissemination, special campaigns, and public participation in the district. Responsibilities for application resolution are assigned to Gram Panchayats, Janpad Panchayats, concerned departments, SDMs, Tehsildars, Public Grievance Cells, and institutions like Blood Banks. The dashboard includes modules for Revenue Fortnight, Public Grievance Management, Gram Secretariat Management, Deadline Monitoring, and Blood Bank Management.

Download the ‘Amcho Bastar’ App and Strengthen Your Participation

With the core objective of making every village and every family’s voice heard by the administration, the Amcho Bastar portal is providing a new, technology-enabled, and accountable governance experience to rural and urban citizens alike.