Jaipuria-Style Queue Management and Help Desk to Be Introduced in Major Rajasthan Hospitals

Jaipur, December 2025 : To provide patients with accessible, prompt, and quality healthcare services, all major hospitals in the state will adopt a queue management system and help desk arrangement modeled after Jaipuria Hospital. This will free patients from long queues and prevent them from moving from one counter to another for treatment. An effective system will be developed in hospitals to assist patients sensitively and efficiently.

Principal Secretary of Medical Education, Mrs. Gayatri Rathore, during a surprise inspection of Jaipuria Hospital on Friday, issued directions regarding this initiative. She conducted a thorough review of the queue management and help desk systems and expressed satisfaction with these innovations, emphasizing their adoption in other hospitals as well.

All major hospitals to achieve NQAS certification
Mrs. Rathore expressed happiness over the development of facilities at Jaipuria Hospital and directed that all major hospitals meet National Quality Assurance Standards (NQAS) and obtain certification. She instructed the installation of suggestion boxes and QR code systems for patient and attendant feedback.

Neuro and cardiac facilities to be strengthened at Jaipuria
She stated that neuro and cardiac services at Jaipuria Hospital should be strengthened to reduce patient load at Sawai Mansingh Hospital and directed submission of proposals for necessary human resources. She appreciated the development of the emergency unit, trauma center, OPD, inpatient services, blood bank, pharmacy, and lab facilities, and praised the hospital administration for cleanliness and patient-focused services.

Patients praise services
During her visit, Mrs. Rathore interacted with patients who shared feedback, noting that the queue management system now prevents them from standing in long lines and ensures transparent treatment. One patient remarked that Jaipuria Hospital provides cleanliness and other facilities comparable to private hospitals.

Hospital Superintendent Dr. Mahesh Mangal provided detailed information about the queue management and help desk systems. He explained that help desks are being established at all major departments and locations to provide patients with information and assistance for treatment, tests, and medicines, eliminating unnecessary wandering within the hospital. These help desks have been set up with public cooperation.

Other senior hospital officials were also present during the inspection.