Chief Secretary Inspects Rajasthan Sampark Helpline – Directs Preparation of the Helpline as ‘Next Gen Rajasthan Sampark’

Jaipur, Nov 2025 : Chief Secretary Shri V. Srinivas on Thursday inspected the operations centre of the Rajasthan Sampark and Chief Minister Helpline 181 located at the Government Secretariat. During the visit, he personally reviewed the functioning of the helpline at various desks and offered essential suggestions to the officers and staff present for quicker resolution and improved service delivery.

While directing that the helpline be developed as the ‘Next Gen Rajasthan Sampark’, the Chief Secretary said that various steps should be taken to ensure faster and more effective disposal of public grievances. He instructed all officers to treat every complaint from citizens with seriousness and to strive to make Rajasthan Sampark the country’s most effective and citizen-centric helpline.

Review Meetings of Nodal Officers Will Be Held Regularly at the Chief Secretary Level

The Chief Secretary instructed that monthly department-wise complaint data should be compiled and sent to the respective departmental secretaries to speed up the resolution process. Each secretary should personally review at least 10 pending complaints every day and send the report to the respective ministers. Regular review meetings of the nodal officers appointed for grievance redressal in each department will be conducted at the Chief Secretary level.

Greater Use of Artificial Intelligence in Complaint Resolution

The Chief Secretary directed that ‘Rajasthan Sampark Diwas’ be observed once every month, during which direct communication with the public will take place through digital platforms. Arrangements will also be made for the Chief Secretary to connect with citizens via e-Mitra/CSC level entrepreneurs.

He instructed that AI be used extensively in grievance resolution to ensure efficient use of human resources and faster disposal of cases. For this purpose, IIT Jodhpur and MNIT Jaipur will be approached to incorporate advanced technologies. The chatbot on the Rajasthan Sampark portal will also be made more effective.

The Chief Secretary further directed that infographics be released daily on the Rajasthan Sampark website and social media handles, displaying the number of complaints registered, complaints resolved, and other relevant statistics. Efforts will be made to further enhance the satisfaction levels of resolved cases on the Sampark portal.

During the inspection, Secretary, Information Technology & Communication, Dr. Ravi Kumar Surpur; Secretary, Administrative Reforms, Dr. Jogaram; Director, Public Services, Shri Harsh Sawansukha; Group Head of Rajasthan Sampark, Shri G.K. Sharma; Rajasthan Sampark Nodal Officer, Shri Pawan Kumar Jangid; and other senior officials were present.