IndiGo CEO Summoned Again by DGCA Amid Ongoing Flight Disruptions

New Delhi, Dec 2025 : IndiGo CEO Pieter Elbers has been asked to appear before the Directorate General of Civil Aviation (DGCA) again, as the airline continues to grapple with operational disruptions across its domestic network. The airline confirmed the development on Thursday.

Elbers had earlier met DGCA officials this week to explain the causes behind one of the most significant disruptions in India’s civil aviation history and to discuss measures to restore normalcy. Reports indicate that this time a four-member DGCA team will question him in greater detail.

Earlier, the DGCA had formed an eight-member special team to closely monitor IndiGo’s operations and understand the root causes behind the persistent issues affecting the airline. Two officials from this team have been stationed at IndiGo’s corporate headquarters to examine daily operational processes and identify gaps that could be contributing to delays and cancellations.

The aviation regulator’s intervention comes amid a crisis that disrupted travel for thousands of passengers, leading to extensive cancellations and delays, severe congestion at major airports, and long queues at check-in and boarding counters.

Despite the challenges, IndiGo has reported signs of gradual recovery. The airline aims to operate over 1,950 flights on Thursday. An IndiGo spokesperson stated that all destinations in its network have been fully connected since December 8, and operations have largely stabilized since December 9.

“IndiGo continues to strengthen its operations, improving its services day by day, and is now operating 1,900 flights connecting all 138 destinations across our network,” the spokesperson added.

IndiGo Chairman Vikram Singh Mehta said the airline’s Board will engage external technical experts to work alongside management to identify the precise causes of last week’s large-scale disruptions. According to Mehta, these experts will help ensure such operational failures do not occur again in the future.

Mehta also issued an apology to passengers affected by disruptions between December 3 and 5, acknowledging the inconvenience caused to thousands of travellers. He noted that many passengers missed personal events, business meetings, medical appointments, and international connections, and delayed baggage further compounded the disruption. “We are truly, truly sorry,” he said, acknowledging that the airline had failed to meet customer expectations during this period.

He explained that the Board initially refrained from making an early public statement to allow CEO Elbers and the management team to focus fully on restoring flight operations.

“IndiGo is now operating more than 1,900 flights a day, connecting all 138 destinations, with on-time performance back to normal levels,” Mehta confirmed, indicating a steady return to operational stability.

The airline’s efforts reflect its commitment to restoring passenger confidence and preventing recurrence of large-scale disruptions in the future, with DGCA oversight continuing to monitor IndiGo’s corrective actions closely.

Team Maverick